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| Stage |
Get Started Right |
Leverage Investments |
Perform to Target Metrics |
Deliver Positive ROI |
| Example Activities |
- Track brand mentions online.
- Develop list of key sites and communities where your customers participate.
- Create protocols social media monitoring and engagement.
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- Evaluate marketing programs for social extension and integration.
- Build relationships with online influencers and brand embassadors.
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- Customize video assets for the web and distributed them to key sites.
- Create social assets that extend overall marketing program.
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- Integrate with webanaytics software to track which social activities led to web traffic.
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| Sample Goals & Objectives |
- Create list of topics to listen to which could include the brand
- Define responsibilities for listing and how that information is disbursed to the organization.
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- Increase knowledge and comfort with the brand in online communities so brand does not feel to “salesy” when they want to introduce a new program or campaign.
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- Increase brand exposure and awareness by consumer spread of the campaign to leading sites.
- Increase positive conversations about brand with key influencers.
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- Actively manage social assets to reinforce positive social activity and stop investment of ineffective programs.
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| Sample Evaluation Metrics |
- Determined that there 10,000 conversations a day about the industry and our brand is mentioned in 10% of those conversations.
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- Identified and recruited 50 brand ambassadors that promoted an initiative to their fan base.
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- Identified and recruited 50 brand ambassadors that promoted an initiative to their fan base.
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- Created 20% lift in website traffic which led to a 10% increase in online sales.
|
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